A global medical device manufacturer operating in 20 countries with outdated infrastructure, fragmented security, and multiple disparate phone and contact center platforms. Telmac delivered a complete IT transformation — adding SOC services and a cloud-first architecture while reducing total spend by $300K annually.
Global Medical Device Manufacturer | 3,000 Employees | 20 Countries | 4 Contact Centers in 4 Countries | Outdated Global Infrastructure
A global medical device manufacturer had grown to 3,000 employees across 20 countries, but its IT infrastructure hadn’t kept pace. The WAN relied on an outdated Cisco DMVPN architecture. Firewall devices from multiple vendors were deployed inconsistently across the global footprint. Cloud workloads were handled inefficiently.
Telephony, collaboration, and contact center services were fragmented across multiple deployed platforms. The organization was paying for complexity it didn’t need — while missing the unified security posture and cloud-first architecture its operations actually required.
The Cisco DMVPN global WAN and multi-vendor firewall deployment were both aging and inefficient. Handling cloud workloads through legacy infrastructure added latency and cost, while inconsistent firewall deployment created security gaps across the international footprint.
Several telephony systems, multiple collaboration tools, and multiple contact center platforms were deployed across the global organization. Each carried its own licensing, support overhead, and administrative burden — with no unified strategy connecting them.
The organization needed a modernized SOC and SIEM capability but had assumed it was out of reach given existing budget constraints. Without a view into where savings could be extracted elsewhere, there was no path to funding new security services without increasing overall spend.
An outdated WAN, fragmented security posture, and multiple legacy platforms replaced with a unified cloud-first architecture — at lower total cost.
Outdated DMVPN infrastructure replaced with a 100% fully-managed SASE model — reducing circuit costs by over $300K annually while improving performance and reliability across all 20 countries.
Multiple phone systems and contact center tools unified into a single cloud platform — eliminating licensing redundancy, reducing CPE overhead, and standardizing the global experience.
A Gartner-leading SOCaaS capability added at zero net additional cost — funded entirely by savings generated in WAN, voice, contact center, and CPE consolidation. Better security for less money.
This was a full-scope IT lifecycle engagement — spanning WAN, CPE, security, telephony, collaboration, and contact center across a 20-country global footprint. The objective wasn’t just cost reduction. It was a complete modernization of the technology architecture at a lower total cost than what the organization was paying for its outdated infrastructure.
Most organizations assume that modernizing their IT architecture means spending more. This engagement proved the opposite: the legacy infrastructure was more expensive than the modern replacement. The savings funded the upgrade.
Telmac conducted a complete assessment spanning WAN, CPE, firewall and edge security, SIEM/SOC capability, telephony, collaboration, and contact center across all 20 countries — identifying where legacy infrastructure was costing more than its modern replacement.
Telmac designed a unified cloud-first architecture that replaced the DMVPN WAN, consolidated all voice and collaboration platforms, standardized the global contact center footprint, and introduced a Gartner-leading SOCaaS capability — all within the existing budget envelope.
Telmac managed implementation across all 20 countries, overseeing vendor selection, contract execution, and the transition from legacy to cloud-first. Ongoing governance ensured the new architecture delivered its projected outcomes and remained aligned to the organization’s global roadmap.
The assumption that modernization costs money is frequently wrong. Outdated WAN, fragmented voice, and redundant CPE are expensive to run. The savings from replacing them often fund the upgrade entirely.
Adding SOCaaS at zero net cost was possible because the savings from other consolidation work created the funding. Security isn’t separate from the IT cost equation — it’s part of it.
You can’t optimize what you haven’t mapped. This engagement required a complete inventory of every technology layer before a unified architecture could be designed. The diagnostic phase was where the opportunity lived.
Legacy infrastructure carries hidden costs that accumulate every year. A full-scope assessment often reveals that the modern replacement — with better security and better performance — costs less than what you’re currently paying.
