Case Studies

Transforming Customer Challenges Into Success Stories

Discover how leading organizations across various industries leverage Telmac's extensive expertise and experience to eliminate contract drift, recover vendor overspend, capture significant savings, and build governance that protects value long after the engagement ends. Browse our latest customer success stories.

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Multi‑Site Healthcare

Unified Communications and Contact Center Transformation Across 160+ Locations in 24 States

U.S. Oral Surgery Management (USOSM) had grown from 35 to over 160 locations in 24 states. Its legacy UCaaS platform had no integrated contact center, no true reporting, and no path to omnichannel patient engagement. Telmac delivered a unified UCaaS and CCaaS environment built for multi‑site healthcare operations at scale.

Digital Media And Streaming

Engineering‑Led CDN Optimization Delivering 26% Run‑Rate Reduction at Petabyte Scale

A nationally recognized sports and media organization operating a large‑scale digital streaming platform engaged Telmac to optimize its Content Delivery Network. The engagement reduced operating costs, improved contractual flexibility, and aligned the architecture to actual traffic, without compromising performance during peak live‑event broadcasts.

Sports Broadcasting

Stabilizing Broadcast Operations at $870K in Validated Annual Savings

A large U.S. sports broadcasting network operating out of contract on Tier-1 Global Video Services. Telmac executed a rapid, procurement-led intervention for a client that was not only out of contract, but had zero contractual leverage—restoring cost control, securing event-based pricing, and delivering over $870,000 in validated annualized savings without disrupting live broadcast operations.

Manufacturer

Full Global IT Modernization Across 20 Countries at a Net Cost Reduction

A global medical device manufacturer operating in 20 countries with outdated infrastructure, fragmented security, and multiple disparate phone and contact center platforms. Telmac delivered a complete IT transformation — adding SOC services and a cloud-first architecture while reducing total spend by $300K annually.

Global BPO

17 Disparate Platforms Consolidated to 2 With SOCaaS Added at Zero Net Cost

A rapidly growing US-focused healthcare BPO had built its operational footprint through acquisition — inheriting 12 disparate UCaaS platforms, 7 separate CCaaS platforms, and a fragmented network and security posture. Telmac consolidated to 2 platforms, deployed SASE globally, and added Gartner-leading SOCaaS at zero net additional cost.

retail

$5M Mandate. 10 Categories. $25M Delivered.

A Global Fortune 250 with 48,000 employees and 350+ corporate locations. Leadership demanded $5M in annualized IT cost reduction. Telmac negotiated across 10 spend categories, 6 vendors, and delivered more than five times the original mandate.

Hospital System - Oracle & Cerner

400 Oracle Purchase Orders Consolidated 5.2M in Savings and Reduced CPI by 75%

A health system carrying 400 separate Oracle purchase orders, an 8% annual CPI increase, and material self-audit risk. No internal Oracle expertise to challenge any of it. Telmac resolved the audit risk, consolidated 400 POs into a single annualized review, reduced CPI from 8% to 2%, and delivered $5.2M in three-year savings.

Technology Services

CLM Expansion Negotiated Into One Enterprise Contract With 25% Commercial Improvement

A $3B technology and healthcare organization expanding its CLM platform footprint needed to rationalize its licensing strategy and negotiate a long-term model that reflected enterprise value — not individual point purchases. Telmac delivered 25% commercial improvement and $400K–$500K in direct annual cost avoidance.

healthcare

30% Device Attrition Cut to Under 10% With $2.5M in Annual Savings

A health system’s clinical mobility environment had grown without a unified strategy — multiple device types, inconsistent policies, and no standardized check-in/out process producing a 30% annual device attrition rate. Telmac standardized clinical mobility, cut attrition to under 10%, improved alert response times by 20-25%, and delivered $2.5M to $2.8M in annual savings.

healthcare

Legacy EMS Replaced With 5G Infrastructure at a Net Cost Reduction

A 12-hospital statewide system facing budget pressure from a legacy Emergency Medical Services (EMS) provider charging more each year while delivering aging infrastructure. Telmac upgraded the entire EMS environment to 5G, reduced all EMS costs by over 15%, mitigated future CPI to 2%, and completed the project in under 90 days.

Statewide Hospital System

Secure Messaging Cost Cut by 67% With a Zero-Cost Re-Adoption Campaign

A statewide healthcare system with 12 hospitals and over 100 locations paying over $2.5M annually for secure messaging with under 10% workforce adoption and a 5% annual CPI increase. Telmac worked with the vendor to develop a first of its kind unlimited license model, implemented a zero-cost re-adoption campaign, and delivered 62% term savings, reducing OPEX to under $950K per year, and locked CPI at 0%.

insurance

Fast-Growing Large National Insurance Broker Cuts 21 Vendors to 4 and Captures $893K in Annual Savings

A large insurance brokerage with fragmented national telecom infrastructure engaged Telmac to consolidate vendors, reduce costs, and build a unified, optimized architecture.