Case Study 01

Global Medical BPO reduces annualized costs by over $1M while increasing revenues by 5% with Telmac designed SDWAN and XCaaS platforms


  • Global Medical BPO
  • High Growth through Acquisition
  • 1,000+ Contact Center Agents
  • 3,000 Total Employees
  • $14M+ Annual Voice & Data Billing


  • Disparate IT infrastructure
  • No defined contact center global strategy
  • Insufficient diversity at most locations
  • Managing 20+ platforms and carriers

The Power Of One

Results of Telmac’s Savage Efficiency

  • 25 Disparate MPLS & DIA Circuits Into One Single Unified Global Architecture
  • 17 Voice & Collaboration Platforms Consolidated To One


Revenue Increase


Annual Savings


Savage Efficiency

  • Telmac Simplified & Standardized Voice, Data, and Contact Center Architecture with Added Functionality Across All Locations and Platforms
  • >12% increase to agent productivity
  • Implemented 100% disaster tolerant WAN
  • Improved analytics and reporting

Our WIN/WIN Agreements include flexible terms that work within our client’s budgeting and logistical objectives.

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