Case Study 01

Global Medical BPO reduces annualized costs by over $1M while increasing revenues by 5% with Telmac designed SDWAN and XCaaS platforms

Profile

Global Medical BPO
High Growth through Acquisition
1,000+ Contact Center Agents
3,000 Total Employees
$14M+ Annual Voice & Data Billing

Challenges

Disparate IT infrastructure
No defined contact center global strategy
Insufficient diversity at most locations
Managing 20+ platforms and carriers

The Power Of One

Results of Telmac’s Savage Efficiency

25 Disparate MPLS & DIA Circuits Into One Single Unified Global Architecture
17 Voice & Collaboration Platforms Consolidated To One

Top-Line

Revenue Increase

$1,300,000

Annual Savings

$895,000

Savage Efficiency

Telmac Simplified & Standardized Voice, Data, and Contact Center Architecture with Added Functionality Across All Locations and Platforms
>12% increase to agent productivity
Implemented 100% disaster tolerant WAN
Improved analytics and reporting

Our WIN/WIN Agreements include flexible terms that work within our client’s budgeting and logistical objectives.