Case Study 01

Global Medical BPO reduces annualized costs by over $1M while increasing revenues by 5% with Telmac designed SDWAN and XCaaS platforms

Profile

  • Global Medical BPO
  • High Growth through Acquisition
  • 1,000+ Contact Center Agents
  • 3,000 Total Employees
  • $14M+ Annual Voice & Data Billing

Challenges

  • Disparate IT infrastructure
  • No defined contact center global strategy
  • Insufficient diversity at most locations
  • Managing 20+ platforms and carriers

The Power Of One

Results of Telmac’s Savage Efficiency

  • 25 Disparate MPLS & DIA Circuits Into One Single Unified Global Architecture
  • 17 Voice & Collaboration Platforms Consolidated To One

Top-Line

Revenue Increase

$1,300,000

Annual Savings

$895,000

Savage Efficiency

  • Telmac Simplified & Standardized Voice, Data, and Contact Center Architecture with Added Functionality Across All Locations and Platforms
  • >12% increase to agent productivity
  • Implemented 100% disaster tolerant WAN
  • Improved analytics and reporting

Our WIN/WIN Agreements include flexible terms that work within our client’s budgeting and logistical objectives.

Global Fortune 1000 Cost Mitigation
Consolidated & standardized global wide-area-network, voice communications, and contact center architecture with improved functionality.
Top-Line Revenue Increase
$1,300,000

Annual Savings
$895,000
Fortune Insurance Brokers Reduced Connectivity Spend
One of the Largest US Insurance Brokers Reduced Connectivity Spend by Over $890K Annually
Annualized Savings
$893,000
Vendor Reduction >81%
Bill Consolidation >84%

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