Telmac Blog

most recent post…
Typing on laptop with robot hand coming out of the screen.

Implementing AI Software

For my CISO & Security friends out there, if you’re company is thinking about implementing AI software into some of your company’s core functions, please ensure you’re paying attention to permissions and compliance. It’s one thing to create a “wiki” for informational purposes; it’s completely another thing if you start automating processes without stringent oversight. Contact Telmac today to find out how we can help you.

Data Loss Prevention

Data Loss Prevention Journey

I see a lot of organizations implement great cyber and networking tools but seem to leave DLP as a secondary concern. IMO, this should be

Expense Management

Expense Management Platforms

Good article (Why SMEs need expense management software) explaining the need for small and mid-size enterprises to have a buttoned IU Expense Management platform and

Audit Services

Should You Do Periodic Audits?

Great article (Biggest AI Trends Transforming the Customer Service Industry) articulating why doing periodic audits make good business sense. Telmac auditors have no less than

Contact Centers

Contact Center Performance

Only 10% of organizations saw an improvement in their contact center performance in 2022 and in 2023.  It is forecasted to go down to 6%.

Contact Center Agents
Artificial Intelligence

Is AI Replacing Human Agents

AI is not replacing human agents. It is making them more effective and focused which is a great thing. Has your contact center automated repetitive

Generative AI
Generative AI

Generative AI

Generative AI is the current “Holy Grail” for advanced contact centers. Any Generative AI project requires a STRONG handle on data and its normalization. We’re

Robots working at contact center
Artificial Intelligence

AI Agents for Contact Centers

AI Agents for Contact Center is the new buzz term however most clients are years away from being able to leverage the true power of