For my CISO & Security friends out there, if you’re company is thinking about implementing AI software into some of your company’s core functions, please ensure you’re paying attention to permissions and compliance. It’s one thing to create a “wiki” for informational purposes; it’s completely another thing if you start automating processes without stringent oversight. Contact Telmac today to find out how we can help you.
Excellent article for SMBs regarding how to protect your company from threats and data loss. Contact Telmac today to find out how we can help
Great article explaining why Data Loss Prevention is critical even for SMBs. The good news is you don’t need a large budget to secure your
I see a lot of organizations implement great cyber and networking tools but seem to leave DLP as a secondary concern. IMO, this should be
Good article (Why SMEs need expense management software) explaining the need for small and mid-size enterprises to have a buttoned IU Expense Management platform and
Great article (Biggest AI Trends Transforming the Customer Service Industry) articulating why doing periodic audits make good business sense. Telmac auditors have no less than
Only 10% of organizations saw an improvement in their contact center performance in 2022 and in 2023. It is forecasted to go down to 6%.
AI is not replacing human agents. It is making them more effective and focused which is a great thing. Has your contact center automated repetitive
I tend to agree with this article. When used properly, AI tools such as IVA, Automated Wrap-Ups, and Agent Coaching are AI tools that contact
Generative AI is the current “Holy Grail” for advanced contact centers. Any Generative AI project requires a STRONG handle on data and its normalization. We’re
AI Agents for Contact Center is the new buzz term however most clients are years away from being able to leverage the true power of
Sound familiar… “…but Microsoft told me it would be super easy. All I have to do is purchase my licenses and calling plans and I’m good to go.”
If you are managing an IT department you have many roles to play. If your organization has reached the point where it’s time to get
There are any number of companies trying to sell you a wide range of services. What is managed mobility services and how will it help
There are many reasons it makes sense to audit your telecom bill, including the fact that there may be numerous errors and the service you
