Contact Center Performance

Only 10% of organizations saw an improvement in their contact center performance in 2022 and in 2023.  It is forecasted to go down to 6%. Confusion about what to do, which vendors to choose, and how to implement these strategies are what we do every day.

Contact Telmac today to find out how we can help you.

Recent Posts

Typing on laptop with robot hand coming out of the screen.

Implementing AI Software

For my CISO & Security friends out there, if you’re company is thinking about implementing AI software into some of your company’s core functions, please

Read More »

Expense Management Platforms

Good article (Why SMEs need expense management software) explaining the need for small and mid-size enterprises to have a buttoned IU Expense Management platform and

Read More »

Should You Do Periodic Audits?

Great article (Biggest AI Trends Transforming the Customer Service Industry) articulating why doing periodic audits make good business sense. Telmac auditors have no less than

Read More »