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Is AI Replacing Human Agents

Artificial Intelligence, Contact Centers

AI is not replacing human agents. It is making them more effective and focused which is a great thing. Has your contact center automated repetitive tasks? Do you have a strategy to leverage AI to improve CX and increase revenues? Let’s get you started today.

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Recent Posts

Expense Management Platforms

September 22, 2023 No Comments

Good article (Why SMEs need expense management software) explaining the need for small and mid-size enterprises to have a buttoned IU Expense Management platform and

Should You Do Periodic Audits?

September 20, 2023 No Comments

Great article (Biggest AI Trends Transforming the Customer Service Industry) articulating why doing periodic audits make good business sense. Telmac auditors have no less than

Contact Center Performance

September 18, 2023 No Comments

Only 10% of organizations saw an improvement in their contact center performance in 2022 and in 2023. It is forecasted to go down to 6%.

Is AI Replacing Human Agents

September 15, 2023 No Comments

AI is not replacing human agents. It is making them more effective and focused which is a great thing. Has your contact center automated repetitive

Automated Assistants in the Contact Center

September 11, 2023 No Comments

I tend to agree with this article. When used properly, AI tools such as IVA, Automated Wrap-Ups, and Agent Coaching are AI tools that contact

Generative AI

September 7, 2023 No Comments

Generative AI is the current “Holy Grail” for advanced contact centers. Any Generative AI project requires a STRONG handle on data and its normalization. We’re