Automated Assistants in the Contact Center

I tend to agree with this article. When used properly, AI tools such as IVA, Automated Wrap-Ups, and Agent Coaching are AI tools that contact centers can implement right now. My team would be happy to show you how.

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Recent Posts

Typing on laptop with robot hand coming out of the screen.

Implementing AI Software

For my CISO & Security friends out there, if you’re company is thinking about implementing AI software into some of your company’s core functions, please

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Expense Management Platforms

Good article (Why SMEs need expense management software) explaining the need for small and mid-size enterprises to have a buttoned IU Expense Management platform and

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Should You Do Periodic Audits?

Great article (Biggest AI Trends Transforming the Customer Service Industry) articulating why doing periodic audits make good business sense. Telmac auditors have no less than

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